April 16, 2015

I did a lot of research on vets when we knew we were getting Roxy – I can’t tell you how many I rang in the local area. I had a list of criteria and all those with grumpy receptionists got crossed off the list! Who wants to go to a vet practice where the reception staff are grumpy? Needless to say, your practice passed with flying colours – from the person who answered the telephone (and got so excited that we were getting a puppy) – through to the type of practice that you run = through to all my other questions.

Since that happy day four years ago when Roxy joined our family we’ve never had a moment when we regretted our decision. I think we have now seen all of the vets at Vet HQ, most of the nurses and certainly all of the reception staff. At all times we’ve had professional and caring service, great advice and follow up, and have always felt we were in the very best hands.

As you know, we have had cause to be even more grateful over the last 10 days when Roxy became so ill. We know that without you and your wonderful team she would have died. You all went to extraordinary lengths to save her life and we cannot begin to express how grateful we are. We knew if anyone was going to save her, it would be your incredible surgical skills and the amazing team at Vet HQ.

Thank you from the bottom of our hearts Geoff, and thank you too for advising us to take out pet insurance. That’s been worth its weight in gold.

In gratitude,

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