Making quality vet care accessible at Vet HQ
Pet insurance can help you manage unexpected veterinary costs and enable you to make veterinary care decisions based on your pet’s needs, rather than financial considerations. At Vet HQ, we see many clients find peace of mind by having pet insurance in place, but the choice depends on your family’s circumstances and preferences.
We work with major Australian insurers and offer GapOnly®, an innovative payment service that lets you claim your insurance benefit on the spot. Claims are usually processed in about five minutes, meaning you pay the gap and go.
“Our goal is simple: to make high-quality veterinary care affordable, transparent, and stress-free for every family.”
Understanding the pet insurance process
At Vet HQ, we will process all your insurance claims for you. Please provide your policy details and leave the rest to us.
For non- GapOnly® policy claims there is a maximum 4-week turnaround time for payment.
GapOnly® claims are processed directly from the clinic. Once the claim is assessed and approved, you pay the remaining balance not covered by your insurer. Most claims are processed in about five minutes and are available Monday to Saturday, 8am – 10pm.
Choosing the right pet insurance for your family
Every pet and family is different; the right insurance should reflect that. We encourage pet owners to research your insurance policy and make sure it provides adequate cover for your needs.
When comparing pet insurance policies, things to ask or consider:
- Is the policy comprehensive, and what does it cover?
- Does it include routine preventative health care?
- How are pre-existing conditions treated?
- What percentage of the claim does the insurer pay, and what excess are you responsible for?
- Do you want a fixed excess amount or a percentage of claim paid?
- Are there limits or caps to certain types of treatment (e.g., consultations, surgery, specific conditions)?
- Are there any breed specific exclusions?
- Does coverage change with your pet’s age?
- Are alternative treatments, such as behavioural therapy, included?
- Are there any partnerships or benefits with other brands?
Combining veterinary care with insurance can help reduce the financial impact of unexpected treatments. If you’re unsure where to start, our team is available to provide general information about available providers and assist with registering for GapOnly® eligibility.
Comprehensive Vet Care
Trusted veterinary services all under one roof
We provide comprehensive care for every aspect of your pet’s health and happiness. From routine check-ups and vaccinations to advanced diagnostics, surgery and palliative care, our experienced team delivers thoughtful, high-quality care in-house, supporting your pet through every stage of life.
Google Rating
5
We have been bringing our pets to Vet Hq in Darlinghurst for almost a decade because, simply, they are the best! Dr Jess Green treats all her patients with thoroughness, compassion and true care. The entire nursing team are also spectacular and we will not be taking our pets anywhere else as long as Vet Hq is around.
Emma Jones
Google Rating
5
The team at Vet HQ Darlinghurst are amazing! Everyone is so friendly and caring, and they really take the time to make sure your pet feels comfortable. The vets explain things clearly and you can tell they truly love animals. The clinic is clean and welcoming, and I always feel my pet is in the best hands.
Dardiles Ar
Google Rating
5
Best Vet Clinic! Oh My Gosh, I owe these guys everything, if it wasn’t for this clinic, I wouldn’t have my WylieCat anymore.
My cat fell out a window, 6 storeys down to concrete, & although he didn’t break bones, he broke his insides, especially his liver. The dedication of care…
Ash Geros
Google Rating
5
Thank you to Jess and the team for looking after our Winnie. Always take extra care and attention. Jess truely listens and takes consideration. Appreciate it.
Annabel Savill
Google Rating
5
We had a seriously wonderful experience here. The team is so friendly, thorough in their explanations for their care, and knowledgeable. I so appreciate a doctor taking the time to educate me as an owner; there’s no better feeling than being an informed decision maker and owner. Our golden retriever, Leo, had the best care…
Jayme Decker
Google Rating
5
I have had dogs from the day I was born. I’ve lost track of the number of veterinarian practices I have dealt with . Vet HQ Double Bay is the best practice ever. Full stop. From the reception staff, to the nurses, to the vets, and to Geoff – the best of the best. Look no further for the most caring team on the planet
Jimmy Pozarik
Google Rating
5
Vet HQ Double Bay has been looking after our beloved Hendrix since he was just 8 weeks old—he’s now nearly 12! The level of care, support, and understanding from the entire team has been absolutely fantastic.
Leigh Minning
Google Rating
5
Saw Dr Tony today for our rabbit’s vaccination and she got a mani/pedi too! Dr Tony is so experienced and handled her so beautifully
Kate Huggins
Google Rating
5
I took my new puppy Zebo (golden retriever) for his 2nd vaccination and the staff made the whole experience amazing made him and myself feel relaxed and welcome! Staff our extremely knowledgeable and are there to help with any questions and worries❤️.
Oscar Dilke
Google Rating
5
Best team , my mini Schnauzer loves his treats and cuddles
He is with VetHQ since he was 8 weeks old, now he is 12 and a half years old beautiful dog . Geoff and everyone at the Clinic is dedicated and loving to our best friends
Judith Crawley
FAQs for our Vet HQ family
What payment methods does Vet HQ accept?
We accept major credit cards and offer third-party payment options, such as Zip-style services, at Darlinghurst, where they are used more frequently. If you’re unsure what’s available, our team can guide you before your appointment.
Do you require full payment for vet services on the day?
Yes, payment is required at the time of your pet’s consultation or procedure. If your pet needs unexpected treatment, we’ll walk you through the costs and available payment options before proceeding.
Can you help with pet insurance claims?
Yes, we can assist with processing your insurance paperwork or provide detailed invoices for claiming purposes. If your insurer offers gap-only claiming, our reception team can let you know what’s possible at your clinic.
Do you offer estimates before treatment?
Always. We discuss recommended treatment plans and provide written estimates, so you understand the options and expected costs. We’ll never proceed with anything you haven’t approved.
Do prices vary between the two clinics?
Our pricing structure is consistent across both locations. If your pet has ongoing care at both clinics, we ensure your records and estimates follow them seamlessly.
Can you provide guidance on managing ongoing vet treatment costs?
Yes. For long-term conditions, we can help you plan follow-up visits, discuss cost-effective options, and explain what’s essential versus optional so you can make informed decisions.
Book your pet’s appointment today and experience trusted, compassionate care from our dedicated Vet HQ team
Newsletter sign up
Contact Info
