You’ve taken excellent care of our “reject” dogs, Ami the French bulldog and Oscar the pug, over the past few years. As you know, Ami was recently diagnosed with a brain tumour and we had to make the difficult decision to put him to sleep.

I wanted to say thank you for the care you’ve given Ami over the years as well as the compassion you’ve shown since his passing. We really appreciate the flowers and card you sent us as well as the sensitivity your staff has shown, especially when I had to call to cancel his upcoming appointments.

I honestly couldn’t imagine taking our dogs to any other vet because I know how much you care for each and every animal you treat. I say this without hesitation because every vet staff member I’ve seen since Ami’s death has made a point of expressing their condolences, which has been really touching (even if it does nearly make me cry!).