Case of the Month

We want to thank Geoff and the VetHQ team for their love and support over the last few years attending to her health needs and the girls at doggie day care, (we loved her photographs) to her final moments in this world. We appreciate that Tessa was with Olive throughout the day when she was taken ill and remained with her towards the end, this gives us some comfort that she was not alone. We are truly grateful to have had the time with our beautiful little girl, who we adored everyday... she will be dearly missed (never forgotten) by her family and others she met on her life journey.

July 29, 2016

I want to say thank you to everyone at Vet HQ for the wonderful care Pip received in her last days and thank you for the efforts everyone one made to try and save her. Thank you to the wonderful nurse who held Pip in her final moments and Whispered “Mum and Dad love you.”

July 18, 2016

Thank you to Caryn, Geoff, Nicky, Astrid and all the team at Vet HQ for looking after our beloved dogs. We are very grateful to all of you.

Jacky departed to the hereafter with his eyes open. According to a tale, this is so they can more easily find their owners again. We’ll keep our eyes open for Jacky and Roxy.

March 9, 2016

Just a quick note to say a huge thank you for your extraordinary care and compassion for what we are going through...

Honestly, I just don't know anyone who would 1) talk to me while still on family holiday, 2) meet us at 9pm on a public holiday to help us confront one of the most difficult decisions a pet owner has to make, and 3) have the compassion and care to look at us and say "it's not time"...

I wish there was a "Vet of the Year" award... I'd make sure you won if there was!!

We are still enjoying Daisy's presence and have a better understanding of the signs to look out for...

We are learning that dealing with an old sick dog (our first dog was 14 when we let her go) is very different to a young terminally ill dog... We just didn't understand.

- Lesle

January 28, 2016

Meet Poppy Newson with her hairdo by Mariko! Everyone always comments on the lovely top knot.

- Patricia Oswald

January 4, 2016

Thank you once again for your patience, assistance, care when looking after Jessie.

You have a great team and should be very proud of them. Your clinic will come highly recommended and I hope that at some stage we have the courage to get another Westie.

December 3, 2015

Geoff major congratulations on continuing to grow at Vet HQ. You have been the best vet we have ever used and your staff are amazing. (Remember xmas is close?) Your continued learning and striving to be the best to your clients and their animals is just amazing. I'm so glad to see Vet HQ grow. Hard work, amazing energy have definitely paid off.

December 3, 2015

Tammy is a credit to Vet HQ. She acts in a highly professional and thorough manner while at the same time is gentle and caring to the pets in her care. She is also very personable and has a sense of humour which is so important in dealing with people. Tammy has followed up twice by phone to check on Jemma's progress and when she says she will call at 7.30am to check - she means 7.30am on the dot!

I was also impressed that Tammy was open in telling me that she would check with you about a proposed change to Jemma's diet as part of her ongoing treatment. Being prepared to acknowledge that you sometimes want to check and obtain advice from a more senior practitioner is a skill in itself. Sometimes younger practitioners think that to seek advice shows a weakness - but from experience I think it is a strength and shows a willingness to learn, improve and provide the best service possible.

December 3, 2015

Thought you be interested to know that our Tiga is now doing so well. Just wanted to thank you and your staff for your professional guidance and care.

October 18, 2015

Gucci is progressing very well! Thanks to you all at Vet HQ and you and Caryn and Geoff and all vets involved with his life sustenance!!

With grateful daily thanks to your expertise, and caring with his chemo, we wish to express to everybody at Vet HQ that I make contact with and who aids and supports and loves him at Vet HQ!

We never take this miracle gift you have given us for granted!! Words are not enough!!

Michael July 22, 2015

Thank you so much for your outstanding love and care for our precious Tiger over the last few years. Your vet service and animal Medical facilities must be The Best in Sydney.

Catherine did not find a vet, in Paris over the 19 years with her Cat there, as good as you. Also here in SYDNEY we saw many different vets with TIGER over the last 12 years and none came near your high standard of care and service. I must also say that at different times I think we had contact with all your staff – vets, nurses, receptionists, MOTEL boarding staff [We knew our cat was in very good hands when we were away ] and again they too were all marvellous.

Sadly because we left Sydney we can’t visit you again. We would have no hesitation in recommending anyone who wants their Pet really well cared for to come to you.

Len & Catherine R. April 16, 2015

I just wanted to say thank you for Vet HQ. What you have created is more than just a vet clinic. It’s clear your vision of making the ordinary into extraordinary has become reality. Vet HQ certainly ‘punches above its weight’ every single time. The team of girls (yes funny how they are ALL girls) you have are caring, funny, skilled professionals, whose dedication to all things animal goes beyond
the average. Your team rocks!

Richard W. April 16, 2015

We are so happy to have Nibbles home with us! He has settled down and after greeting everyone and taking a ‘bath’, he is resting quietly. Thanks for all of your help and dedication over the last few days. We appreciate you guys very much!!!

The Browns April 16, 2015

I am writing to thank Raphaella for the note and three photos she recently sent of Dexter. It was so lovely to receive the photos, it was very thoughtful. We really appreciate all the care taken of Dexter and thank you for all VetHQ has done. Thank you again.

B. Hayman April 16, 2015

I would like to thank your team for their care and compassion, particularly given that Hugo’s illness was of a farily routine nature. I have really appreciated the follow up and support and just wanted to convey this to you and to Tammy and Nicky.

T. Michaels April 16, 2015

I did a lot of research on vets when we knew we were getting Roxy – I can’t tell you how many I rang in the local area. I had a list of criteria and all those with grumpy receptionists got crossed off the list! Who wants to go to a vet practice where the reception staff are grumpy? Needless to say, your practice passed with flying colours – from the person who answered the telephone (and got so excited that we were getting a puppy) – through to the type of practice that you run = through to all my other questions.

Since that happy day four years ago when Roxy joined our family we’ve never had a moment when we regretted our decision. I think we have now seen all of the vets at Vet HQ, most of the nurses and certainly all of the reception staff. At all times we’ve had professional and caring service, great advice and follow up, and have always felt we were in the very best hands.

As you know, we have had cause to be even more grateful over the last 10 days when Roxy became so ill. We know that without you and your wonderful team she would have died. You all went to extraordinary lengths to save her life and we cannot begin to express how grateful we are. We knew if anyone was going to save her, it would be your incredible surgical skills and the amazing team at Vet HQ.

Thank you from the bottom of our hearts Geoff, and thank you too for advising us to take out pet insurance. That’s been worth its weight in gold.

In gratitude,

Roberta, Brian & Roxy April 16, 2015

A week ago you asked me to drop you a note to let you know how Ginny was doing. I am thrilled to report that she is perfect! Her urgency to wee steadily decreased in the days following surgery and now she is holding on during the day for 4 hours and about 7 hours at night with no signs of leakage. Todd and I are both very appreciative of everything you and your colleagues have done for Ginny. She is one happy pup. I am sure I will see you in the coming months.

Best Regards,

Liz April 16, 2015

Hi Elle,

We’ve found and adopted this little guy last week. He had a bit of a tough break as he had already been adopted and returned by someone else, so we couldn’t just walk away. We’ve named him Bucky and he has settled in really well and seems to be as happy with us as we are with him. Thanks for all your help and best of luck rehoming any other kittens that come in.

Kind Regards,

Andrea April 16, 2015

Dear Geoff, Tammy, Caryn and all the staff at Vet HQ,

Thank you for your kindness and care towards my cats Azlan and Thandie over the last seven years. A special thanks to Tammy for her compassion and support with Thandie’s passing on Friday Nov 1. All of you should be very proud of the level of care and wonderful service you provide here.

With best Regards to all,

L. Forsberg April 16, 2015

To Nicky and the VetHQ team

I wanted to thank you for the excellent care Portia received after her fall.

I felt at all times that only the very best of care was being administered to her and knowing I had done the best for my girl was one less thing to worry about at a difficult time.

All the principles of your practice prominently displayed in your main passage would receive a 10/10 on my scorecard!

Best Regards,

Bevan April 16, 2015

Hi Vet HQ,

I just wanted to let you all (and particularly Tammy) know that Pompey is having a great time in Italy.

Sorry this is quite belated, as we arrived in June, but everything went okay with his long flight etc and now we are all settled in Rome. Pompey even has a new kitten friend…Thank you so much to Tammy and Goeff and everyone for taking such great care of Pompey (and, previously, Lucy…) in Sydney.

All the best,

Micaela B. April 16, 2015

The girls did an AMAZING job with Yuki!

We used to get Yuki groomed at vet hq more regularly however we moved to centennial park a little while ago. I have since been trying to find a groomer closer to home but have had no luck finding anyone that can do as good a job as vet hq.

Emma B. April 16, 2015

Dear Vet HQ,

We absolutely loved every minute of puppy school. Libby is a genius and explains everything in a way that makes such good sense. We’ve already recommended it to friends with a new puppy so I hope they call.

Ariane L. April 16, 2015

Dear Geoff,

I want to thank you for all the wonderful services you provide from home visits to clipping nails and food delivery.

I’d like to thank Tammy who is a very dedicated vet. She has looked after Julius to the utmost care. She diagnosed him with stones in the bladder and his diabetes. And her follow ups on all of Julius’ problems has been absolutely wonderful.

When the elevator was out she had to climb up 13 flights of stairs with 4kg bag of food to check up on Julius.

Just like to thank her very very much for her outstanding service and dedication.

Annie B. April 16, 2015

Thank you Geoff! Sammy is fine. I do so appreciate your professionalism and your dedication to making sure my dog had the very finest medical service. You are truly to be commended for the outstanding job you do. Thank you for your message and for putting up with all my questions about the health of our dog. I am truly grateful.

Maria K. April 16, 2015

I just want to say a very big THANK YOU for every single thing you have done for my girl, Khaleesi. The love, warmth, care and understanding you have all shown is amazing. It was an unusual place for her to feel 'at home', but you all gave that to her.

Victoria M. April 16, 2015

In as long as we have had Trixie as part of our family, four years now, she has been riddled with health complications and chronic illness, from having you and Carin assist with diagnosing her mega esophagus, along with a weak gut, to removing foreign objects stuck in the back of her eye socket.

Recently after coming to you with what looked like some kind of skin condition/disorder, you were thorough and thoughtful enough to treat Trixie and observe her until you were able to give us detailed answers and analysis about what the underlying problem might be.

As it turns out, her hair has almost all grown back, so it may have been seasonal, but in giving such great attention to Trix, you were also able to detect the early onset of kidney disease.

I am writing to let you know, that since the diagnosis and shift in diet to food more focused on her kidneys, we have seen significantly less throwing up, we are now living with a dog that seems to be digesting her food better than she ever has in her life, she looks and behaves like the healthiest version of her we have known.

Thank you so much for this, Trixie is very much part of our family, and having her keep her food and water down for days at a time is a new and wonderful experience for us and perhaps no one can appreciate what a difference that makes than you and your staff.

Thanks for being so caring and patient.

Esti and Dan Z. April 16, 2015

You've done it again! You've worked your magic on Mads again and voila, she is back to normal.

Angela T. April 16, 2015

Just wanted to mention what amazing girls Tammy and Nicky are - both have been so great with the 2 little brats..

what would our lives be without these 2 great girls… ( and the rest of the VHQ team too..! )

A Happy VetHQ client

Gary W. April 16, 2015

Geoff,

Thanks so much for all your time today in explaining everything. I really appreciate the effort that you went to and the explanations of the op, as well as the post op care. Seriously wonderful service.

Derek M. April 16, 2015