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Covid-19 Update 25.05.20
Dear valued Vet HQ family
Our plan for the next phase
The past 8 weeks have been massive. I know I don’t need to remind any of you reading this about how many things have changed in the last couple of months. The “pre Covid-19 era” seems like a lifetime ago now – as we celebrated the beginning of 2020, none of us could have foreseen the position we would find ourselves in today.
However, we have been very fortunate. As a country we have largely ‘dodged a bullet’; as a community we have also fared well through this pandemic; and as a service provider, we at Vet HQ, have been fortunate to be able to maintain our services to the Eastern Suburbs community.
I am indebted to all my staff who have weathered this storm with me.
My amazing staff have had their rosters change with less than a days’ notice, they have had their hours reduced and modified continuously, and they have graciously, day in day out, provided excellent customer service to all of you. This service of course carries a much greater risk than sitting at home.
They are amazing, special people, and Vet HQ is lucky to have them.
Covid has also changed the way we have run our business – and I also thank all of you for your support and understanding during this time.
Now though as restrictions are slowly easing we to intend to modify the way we do business (once again).
As of Monday 1 June we will be once again opening our doors to you.
We request that you help us by maintaining social distancing and hygiene within the practice so that we can all stay safe and continue to deliver the service we do.
The following rules will apply:
Entry and Exit will be from the front door only so we can maintain appropriate numbers. Please travel through one of the arcades on either side to the front door.
As you come in we ask you to use the hand sanitiser located next to the front door.
We request if you are unwell with respiratory signs (cough, runny nose, fever, ) to refrain from entering the building.
We will have a maximum of three ‘groups’ in our reception area at one time. We will ask you to wait outside at a respectable distance and invite you in if the reception area is full.
You may exit via the front or back door (by pressing the green button)
Consultations will take place in the consult rooms once again, however we request that clients remain outside the consult room. We have cut a small hole in the wall so we can communicate with you directly and you can observe the consult.
We ask that only one person accompanies your pet to the clinic and we may ask others to remain outside.
We would prefer to deal with electronic payment only
My staff will be:
Wearing masks to protect others in the workplace and minimising your risk
Thoroughly cleaning surfaces, phones, computers on a regular basis
Cleaning doors, hand rails, chairs regularly
Using pens only once and then disinfecting
Should you prefer to stay outside the clinic we will be able to look after your pet family exactly the same way as we are now. We will just pick them up from you in the car at the back door. We can also deliver food and medications to you at the back door. We will continue our online formats of consults and we will continue our house calls should you feel not ready to leave the house.
One of the biggest changes we instituted was closing Dog Day Care temporarily. At this stage we envisage a return of day care in mid June. I will advise you once we know more.
