How lucky are we …. as we hold our breath each day to listen to the Covid update.

Vet HQ cares about the wellbeing of our staff, clients and pets. We naturally maintain very high standards of cleanliness and disinfection in out hospital but there is no room for complacency, but It’s time to relax a little.

We want to reassure you that we:

• Not stopped cleaning/disinfecting/ sanitising (gold standard hygiene)
• Ask all clients to sanitise hands on arrival
• Masks are not compulsory
• Have implemented a mandatory testing policy should any staff member feel unwell with Covid 19 or has been to or near a declared hotspot. As soon as they or any of their family shows signs of disease they are placed on sick leave pending a negative result.

WE ASK YOU AGAIN TO PLEASE HELP US STOP THE SPREAD BY FOLLOWING THE RULES BELOW AND NOT ENTERING THE HOSPITAL IF YOU ARE UNWELL.

Appointment process:

• Enter through the front door only
• Consults will be conducted as normal
• Please be conscious of the 1 person per 2 square meters and remain outside if our waiting rooms are full.
• Please note we are still doing house calls and we are conducting video calls if you prefer, and if you prefer to sit outside the consult room you are more than welcome to do so.

Chronic Medications and food:

Please phone ahead to order medications and food and pay over the phone where possible. We will have the medication ready for you on arrival.

We sincerely appreciate your understanding on the above and as we have said all along we must be mindful of the risk we pose to others, not just the risk that others may pose to us.

Yours,
The Vet HQ team